A car towing company in California said it took up to three hours to rescue stranded motorists due to a staff shortage.
That’s up from the 20 to 30 minutes it usually takes when the company is full, said Nadia Haddad, co-owner of Freeway Towing in Monterey Park. The Wall Street Journal.
Freeway had 70 employees before the pandemic, but now has just 46, despite having bandwidth for 100 or more employees, Haddad told the Journal.
Like many others companies in the United States, Freeway suffered from a staff shortage since the pandemic hit. Many workers quit their jobs during the Big resignation to protest against low wages, meager benefits and unsatisfactory working conditions.
Longer wait times for stranded motorists meant more customers filed complaints, prompting more employees to leave the company, Haddad told the Journal. Highway workers used to stay with the company for up to 12 years, but now stay for a maximum of two years, she said.
In an effort to retain staff, Freeway offered bonuses, raised hourly wages and paid for its workers to become “Class A” drivers so they could drive tow trucks, cranes and other large vehicles. , but it still struggles to match the benefits on offer. by bigger companies, including paid time off, Haddad told the Journal.
“What we do for a living is rewarding,” she said. “It’s just that the competition is magnificent. She is definitely more magnificent than me.”
Insider could not reach Freeway for comment.